1. Refunds
1.1 Eligibility for Refunds
We want you to be completely satisfied with your purchase from JerseysPoint.com. If you’re not, here’s what you need to know about refunds:
- Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support within 7 days of delivery. We’ll arrange for a replacement or issue a full refund.
- Change of Mind: If you’ve changed your mind about an item, you can request a refund within 14 days of receiving it. The item must be unused, in its original packaging, and in resalable condition. Please note that return shipping costs will be your responsibility.
1.2 Refund Process
To initiate a refund:
- Contact our customer support via email at support@jerseyspoint.com or through our website’s contact form.
- Provide your order number, details about the item, and the reason for the refund request.
- Our team will review your request and guide you through the next steps.
- Once approved, we’ll process the refund within 5 business days. Refunds will be issued to the original payment method.
2. Returns
2.1 Eligibility for Returns
We accept returns under the following conditions:
- Size or Fit Issues: If the item doesn’t fit as expected, you can return it within 30 days of delivery. Please ensure the item is unworn, unwashed, and with all tags attached.
- Color Discrepancy: If the color of the item received differs significantly from what was displayed on our website, you can return it within 30 days.
2.2 Return Process
To initiate a return:
- Contact our customer support via email or our website’s contact form.
- Provide your order number, details about the item, and the reason for the return.
- Our team will guide you on how to ship the item back to us.
- Once we receive the returned item and verify its condition, we’ll process the refund or exchange.
3. Exceptions
Please note that the following items are non-returnable:
- Customized Jerseys: Items with personalized names, numbers, or logos cannot be returned unless they are defective.
- Clearance or Final Sale Items: These items are marked down significantly and are non-refundable.
Remember to prominently display this policy on your website, ideally in your footer or during the checkout process. It’s essential to communicate these terms clearly to your customers to build trust and ensure a positive shopping experience. If you have any specific requirements or need further assistance, feel free to ask! 😊👕⚽